Devoted to creating fresh, cruelty-free, vegetarian, and handmade products, Lush Fresh Handmade Cosmetics offers effective and ethically sourced products and a variety of items to cover many of your daily beauty and skincare needs.
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The retailer has become famous thanks to its approach to personal, beauty, and skincare products, enjoying appreciation in many countries. Lush operates a few hundred physical stores worldwide, as well as online stores in several countries. Canada is one of them, so if you’re a Lush fan, you can now enjoy your favorite products without leaving your place.
The online store makes it easy to find the products of interest, as it features a user-friendly menu with subcategories for each category of products, including everyday sale offers. You will find face, body, and hair care, gifts, bath and shower products, and more. What’s more, the e-shop also offers online exclusives, another advantage of online shopping.
If you want to learn more about how to place an online order at this retailer, the shipping methods available, and the return policy, this article is here to help.
Lush Canada Shipping Options & Costs
Whenever there’s a reason that stops you from shopping your Lush must-haves in-store, whether it’s your busy schedule or the bad weather, it is worth taking advantage of online shopping. Lush.ca is designed in such a way as to make it easy to place an online order, and thanks to the various shipping methods available, you can have it delivered right to your door.
Lush Canada has partnered with various delivery service providers, such as UPS and Canada Post, to ensure such services. It ships Monday-Friday, excluding statutory holidays, and all orders are shipped from the retailer’s Vancouver or Toronto distribution center in Canada. The retailer offers different shipping methods, as can be seen below:
- Ground Shipping
When your order weighs 3 kilograms or less, and you select this shipping method, you will pay a $6 shipping fee. However, if your order includes items that weigh over 4.5 kilograms, the shipping fee for ground shipping is $10. However, free ground shipping applies to purchases of $60 or more. Orders shipping via this method typically arrive in 8 – 10 business days.
- Air Shipping
Orders typically arrive within 2 – 4 business days, and the shipping fee is $8 for packages of approximately 3 kilograms or less and $12 for parcels weighing over 4.5 kilograms.
- Priority Shipping
If you’re interested in faster delivery and not on a limited budget, priority shipping is a more suitable option. Orders shipping via this method usually arrive in 1 – 2 business days. The shipping fees are higher, though. You will be charged a $35 fee for packages of 3 kilograms or less and approximately $45 for packages weighing over 4.5 kilograms.
The delivery method available for your area will be displayed at checkout. Once you’ve placed your order, you will receive several emails, and one of them will include a tracking number and a link so that you can track your package. You can also use the Track Your Order page to do so.
Shipping Options for Gift Cards
Gift cards ship separately from other products, and they don’t qualify for the free shipping offer mentioned above even if they reach the $60 threshold. So here are the shipping options and fees available for gift cards:
- Ground Shipping – orders arrive in 5-12 business days, and the shipping fee is $4.
- Air Shipping – orders arrive in 4-7 business days, and the shipping fee is $8.
A more cost-effective way to send a dear one a Lush card is to go for an electronic version, as e-gift cards are sent via email.
Buy Online, Pick Up In-Store
When placing an order at lush.ca, you can also choose to shop online and pick up your order in-store. Benefitting from this option is easy. Start by setting your preferred pickup store and selecting the “pick up in-store” option. Next, add the desired items to your shopping cart and submit your order.
You will be notified via email when your order is ready for pickup at the selected store. The order is typically ready for pickup within 24 hours; sometimes it is ready in as fast as two hours. Once you’ve reached the store, follow the instructions provided in the “ready for pickup” email. Make sure to have your government-issued ID ready, as it is required to collect the order.
Same-Day Delivery Via DoorDash
When you need your order to be delivered as fast as possible, you may also want to consider the retailer’s same-day delivery service. This service is available through select stores on eligible products and is fulfilled via DoorDash.
Information regarding a product’s availability for same-day delivery will be displayed when you select your items. The same-day delivery fee is $10 per order, and the tip for the driver is optional.
Lush Canada Returns & Exchanges
Not satisfied with the products you received? You can simply return or exchange them. Lush Canada accepts returns of 75% intact products within 90 days of the delivery date.
The products must be returned with the original packaging and receipt for a refund to the original payment method. In case you no longer have the receipt, Lush will offer you an exchange. Shipping charges are frequently non-refundable, though. Check the Returns Policy page for additional information.