Coach has become the go-to store for fashionistas on the lookout for luxurious and stylish accessories. The retailer has made a name for itself thanks to the quality of its products. Its line includes bags, wallets, shoes, and gifts for men and women.
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To reach all of its customers, Coach also operates an online store in addition to its physical stores. The e-shop features the same wide variety of products you’d find in-store and includes even a sale section so that you can renew your collection even when on a budget.
If you often prefer to shop online, whether because of your busy schedule or the convenience of this shopping method, Coach Canada offers delivery and return services needed for an enjoyable shopping experience.
Coach Canada Shipping Options & Fees
An e-store would be incomplete without shipping services, and Coach Canada offers such services so that you can enjoy your must-haves without leaving your place. The retailer accepts the following methods of payment: Canadian bank-issued credit cards, PayPal, and the Coach gift card.
There is only one shipping method for orders shipping across Canada, namely, standard shipping. According to the retailer’s Shipping webpage, this service is free on all orders. However, on its FAQ page, a handling and shipping fee of $15 is mentioned for orders shipping to Canada. The shipping cost should be displayed at checkout, though, so you should know instantly how much you will be charged for delivery.
Coach ships across Canada via UPS, and orders may take up to nine business days to arrive. While some orders may arrive in 4 – 5 business days, others require additional time. For example, it takes longer for monogrammed or customized items to arrive. If your order includes made-to-order items, expect to receive them in 4 – 5 weeks.
Unfortunately, express and overnight shipping are not available in Canada. Additionally, exotic items are not eligible for delivery to Canada.
Placing an online order at Coach is not different from how it is done at other online retailers. After adding the desired items to your shopping cart, proceed to checkout, provide the required details, and submit your order.
Once you have placed your order, you will receive a confirmation email including a confirmation number. You should later receive a shipping confirmation email including a tracking number.
Coach Canada Returns & Exchanges
Online shopping comes with both advantages and disadvantages. When shopping in-store, you get to see and feel the product. When ordering online, you may find out the products you purchase don’t fit or are not what you expected. If that happens when you order online at Coach, you can simply return the products for a refund or exchange.
For your returned items to be accepted, you must return them within 30 days, and they must be unused, unworn, and with all the original tags, parts, and accessories included. Only regular-priced items are accepted for returns. Final sale items, including monogrammed, customized, and made-to-order products are not accepted for returns/exchanges.
The refund will be issued to the original payment method. Returns can be made in-store or by mail. If you want an exchange, fill out the exchange form included in your package, and send it together with the items. Initiate your online return online, select the “Ship by UPS” option, and print the prepaid shipping label. Attach this label to your package and drop it at a UPS location.
Check the retailer’s Returns page for further information or contact customer service if you can’t find an answer to your question.