From building materials for your various home projects to heating and cooling systems to help you keep the temperature at an agreeable level, Home Hardware Canada has your home needs covered. As Canada’s largest independent home improvement retailer, Home Hardware Stores Limited is owned by over 1,000 independent small business operators across Canada.
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The retailer offers a great selection of home improvement products, furniture, and construction materials, including brands such as DeWalt and Milwaukee. In addition, its online store features a Deals section where you can always find something at reduced prices, with the retailer running deals frequently. You also have the option to search and find the best sales in the Home Hardware weekly flyer.
To further simplify your shopping experience, Home Hardware Canada also offers online shopping and various delivery options, which is what we focus on today.
Online Ordering
When your busy schedule stops you from shopping in-store, the retailer’s online store is worth taking advantage of. Unlike other retailers, Home Hardware won’t ask you to create an account in order to place an order. So registering on homehardware.ca to shop online is not mandatory, as you can check out as a guest to make a purchase.
The products available for online shopping will feature an “Add to Cart” button, so once you find those you’re interested in, you will have to simply add them to your shopping cart. You can either go for in-store pickup or home delivery, as we will see below. If you choose in-store pickup, you will have to select a store as your designated pick-up location before placing your order.
It is worth mentioning that you can order as many products as you need since there is no limit to the number of products you can purchase online.
Online shopping is available only in Canada, and online orders can be paid for only online. You can make purchases online using Visa, MasterCard, American Express, PayPal, or Discover credit cards. After you place your order, you will receive a confirmation email.
Delivery Options – Fees and Time – How to get Free Shipping from Home Hardware Canada?
When ordering online at this retailer, you will have two shipping options, as follows:
- Home delivery
The ship-to-home service is available only in select regions. Still, according to the information available on their FAQ page, this delivery option will be made available in more areas of the country. It is best to contact your local store to learn more about the delivery services they offer.
The base shipping fee for home delivery is $4.99 when your order is under $49.99. When your order is over $50, the shipping fee will be different and will vary depending on the products delivered and the shipping address. Additional shipping and handling fees may apply based on product weight and size.
Not all items are available for ship to home. For example, oversized, overweight, dangerous, and fragile items are not included in this service. However, they may be available for in-store pickup.
It takes 1 – 2 business days for your order to be processed and then 2 – 3 days for it to arrive from the moment it has been processed and shipped. The shipping time may be extended due to severe weather conditions, courier delays, or time of the year (holiday season).
You can track your order using the tracking number provided in the shipping confirmation email. The order can also be tracked through your Home Hardware account.
- In-store pickup
When shopping online, you can also choose in-store pickup. Since this service is not available at all stores, start your shopping session by selecting your local Home Hardware store or a store that offers pickup services. Once you have selected such a store, proceed with your online ordering as usual.
After placing your order, wait for the email notifying you that the order is ready for pickup. It typically takes 2 – 10 days for your order to arrive. The ship-to-store service is always free.
The retailer also offers you the possibility to split your order between In-Store Pickup and Ship to Home. To do so, when shopping, make sure to select the shipping method you prefer before adding a product to your shopping bag.
Returns
If the items you ordered are not what you expected and you want to return them, you can do so within 30 days of purchase. Keep in mind that the shipping fee is non-refundable. Returns can be made directly in-store or via mail. Only unused regularly stocked items are accepted for return. The products you want to return should be complete and in their clean original packaging along with the original bill of sale.
In case you ordered online and picked up the order at your local store, the order must be returned to the same store. If you ordered online and had the items delivered to your home, you can return them to your local store or via mail, a process that is initiated through your account at this retailer. The return will be confirmed via email. Unfortunately, select items, such as cut materials and special orders, cannot be returned.