From head to toe, the collection at Roots Canada has your fashion needs covered from head to toe. Featuring a great selection of clothing, shoes, and accessories, Roots is where you find something for every member of your family. Their shelves are home to sporting goods, tops, bottoms, gloves, hats, and just about anything you need to build complete outfits.
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The retailer’s diverse collection is not the only thing to like about Roots. The online store features a sale section where you can always find something at reduced prices or you can shop the Roots Black Friday Sale at the end of November for the best deals of the year. Moreover, the retailer participates in various sale events to help you renew your wardrobe and save at the same time.
Another aspect worth mentioning is that the store also offers home delivery services so that you can get that new item you want from the comfort of your home. So here is what you need to know about online shopping and delivery at Roots Canada.
Roots Home Delivery – Options and Fees
If there is no Roots store in your area or you can’t reach one, you can still get your favorite styles as Roots.com Canada ships to addresses within Canada, using Canada Post, FedEx, Swyft, Purolator, and Tforce as carriers for its Canadian shipments.
The following delivery options are available:
- Standard Shipping – Delivery Time and Fees
If you don’t mind waiting a bit longer for your order to arrive, the store’s standard shipping may be the option for you. In this case, the order will arrive in 2 – 4 business days if the delivery address is in Ontario or Quebec and in 4 – 10 business days for the rest of Canada.
Regarding the shipping fee, if your order value is under $70 before taxes, you will be charged $7 for shipping. If your order value before taxes is $70 and over, then you will benefit from free shipping.
- Express Shipping – Delivery Time and Fees
Whenever you urgently need an item from Roots, but you can’t shop for it in-store, you may want to consider the retailer’s express shipping. Such orders are shipped on the next business day if the delivery address is in Ontario or Quebec. For the rest of Canada, it will take 1 – 5 business days for the order to arrive. The retailer charges a flat rate of $18 for express shipping.
Once you have placed your online order with home delivery, you will receive a shipping confirmation email that includes your order’s shipment tracking link. By using this link, you will be able to track your package’s shipping time.
Sometimes, there may be several shipments involved if your order includes items that are not available in a single location. No matter the number of shipments involved, you will pay the shipping fee that was initially provided when you placed your order. While you will be charged for each item as it’s shipped, you will be charged for shipping only once.
As far as returns are concerned, there are two options if you want to return or exchange products that you purchased on Roots.com or ordered in-store for home delivery. You can return or exchange them at any Roots store in Canada with a valid order number or confirmation email. You can also return them by mail.
Roots In-Store Pickup
If you don’t mind going to the store, but you’d still prefer to order your favorite items online, you can do so, as Roots also offers the in-store pickup option, and there is no fee charged for this service.
What’s great about this option is that you can have the products you want ready for pickup within six hours. The entire process is simple. Just add your favorite items to your shopping cart and select the “In-Store Pickup” option and the store you want to pick up your order from.
Next, continue to payment to complete your order. Once you’ve placed the order, you will receive a confirmation email, as well as an email when your order is ready for pickup. To pick up your order, you will have to show the email confirmation and your ID. You will have seven days to retrieve your order.
Order in Store and Have It Delivered to Your Door
To meet all of its customers’ needs, Roots also offers the option to order the items you want in-store and have them delivered to your door.
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According to the information available on the retailer’s FAQ page at the time of our research, the order you place in-store benefits from free standard shipping when it is over $35. However, if it is under $35, you will pay a $4.5 standard shipping fee. You can also opt for express shipping if you don’t mind paying an additional fee.