Operating stores worldwide, Zara is your one-stop shop for all your family’s fashion needs. So whether a new season is around the corner, you simply want to keep up with the latest trends, or your kid’s wardrobe calls for new sizes, Zara has your needs covered.
Its stores offer women, men, and kids styles, including clothing, shoes, accessories, fragrances, and makeup.
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It participates in several major sale events throughout the year, including the Zara Black Friday Sale, with its online store often featuring a Special Prices section for each of the categories mentioned above.
Given the many reasons that may stop one from shopping in-store, Zara has built a solid online presence by operating online stores in many countries, including Canada. If you’re interested in learning more about Zara’s online shopping and delivery services in Canada, this post is here to help.
Zara Home Delivery Options and Fees
With the latest designs just a click away, keeping your fashion collection up-to-date is a breeze. Zara.com features a user-friendly design that will make it easy for you to place an order.
You can order as a guest or registered customer. Registering is easy, though, as the retailer requests only the essential information required to manage your orders. Zara accepts the following payment methods: VisaCard, MasterCard, American Express, PayPal, and Gift Cards.
It offers various delivery services for its Canadian customers, and you will see the ones available for you when placing your order. That’s because several factors, such as your delivery address, item availability, and the time of purchase, influence their availability. The retailer’s offer in terms of shipping methods includes the following:
- Standard Delivery
If shopping in-store is not an option and you don’t need the desired items urgently, you may want to try the standard shipping option. It will take 1 – 5 business days for your order to arrive, though. However, this service has the lowest fee, as you will pay only 2.95 CAD for standard delivery.
- Same-Day Delivery
Zara also offers same-day delivery to those living in Toronto. To benefit from this service, you have to place your order before 1:00 PM, Monday to Friday. The order should be delivered between 5:00 PM and 9:00 PM. This option does not apply to orders including ZARA HOME items, though, and the shipping fee is 9.95 CAD.
- Express Delivery
When you can’t afford to wait too long for your order to arrive and you don’t qualify for same-day shipping, express delivery is a more suitable option. The estimated delivery time for this service is 1 – 2 business days, and the shipping fee is 9.95 CAD. As is the case with same-day shipping, this service does not apply to orders that include ZARA HOME items.
To keep track of your shipment, log into your account, go to Purchases, and select the one of interest to see its status.
If you ordered as a guest, click on the “Order Information” link in your confirmation email to learn more about the status of your shipment. However, you will be notified via email of any updates regarding your order. If you live in a remote area, the shipping may take longer.
In-Store Pickup
Whenever an item you want is not available at your local Zara store, you can order it online and have it delivered to the selected store. The order should arrive in 1 – 5 business days when selecting this shipping option. There is no shipping fee for this service, which makes it suitable for those on a budget and those interested in skipping the line.
You will be notified via email when the order is ready for pickup. You can also check its status as described above. You will be required to show the QR code from the electronic receipt if you are the purchaser and the one picking up the order. If somebody else picks up the order, an ID is also required to collect it.
Pick-Up Point
Zara also offers you the possibility of placing an online order and picking it up at select pick-up points. The available delivery locations will be displayed at the time of purchase, and it typically takes 1 – 5 business days for the order to arrive at the selected location.
When collecting the order, you will be required to show your ID if you are also the purchaser. If another person picks up the order for you, they must provide written authorization and a copy of the purchaser’s ID. The shipping fee for this service is 2.95 CAD, and you will have 5 days to collect it from the pick-up point.
You can also check the H&M Canada Free Shipping option and coupons
Returns
Not entirely satisfied with the items you received? Whether they don’t fit or they’re not what you expected, you can return them for a refund within 30 days from the shipping confirmation date of your order. Returns are free and can be made at a Zara store or a pick-up location.
For the items to be accepted, they must be in their original condition and have their tickets attached. If you want to return them in-store, make sure you have the sales receipt ready. If you’re going to return it at a pick-up location and have ordered the items as a registered customer, request the return under the order details in the Purchases section.
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In case you place your order as a guest, you will have to click on the link included in any of the emails Zara sent you regarding your order to request a return. The refund will be issued via the payment method you used when purchasing the returned items. For additional details regarding returns, visit the Returns page.